Safety Frequently Asked Questions

Find answers to common safety questions about using Kumusha eKhaya Love

Safety Questions & Answers

Browse through our most frequently asked safety questions

We employ multiple safety measures including profile verification, AI-powered suspicious behavior detection, encrypted messaging, 24/7 content moderation, and easy reporting systems. We continuously update our safety protocols based on emerging threats and user feedback.

You can verify your account through our multi-step process that includes email verification, phone number confirmation, and optional photo verification. Verified accounts receive a badge showing they've completed our authentication process.

While we encourage authenticity, we respect your privacy. You can use a nickname initially and control what personal information you share. However, we require valid email registration to help maintain community safety standards.

Look for these warning signs:
  • Limited photos or photos that look like stock images
  • Vague profile information with few personal details
  • Immediate requests to communicate outside our platform
  • Inconsistent stories or background information
  • Poor grammar that doesn't match their claimed education/background

Use the "Report" button on their profile immediately. Our safety team will investigate and take appropriate action, which may include removing the profile and preventing the user from creating new accounts.

We recommend sharing interests, hobbies, and general preferences while keeping specific identifying information private until you've established trust. Avoid listing your exact workplace, home address, or daily routines in your public profile.

There's no set timeline, but we recommend:
  • Exchanging multiple messages over several days
  • Having at least one video call before meeting
  • Feeling completely comfortable with the person
  • Trusting your instincts - if something feels off, wait

Choose public, well-populated places such as:
  • Coffee shops or restaurants during busy hours
  • Public parks with other people around
  • Community events or cultural festivals
  • Museums or art galleries

We recommend using only your first name initially. Share your full name only when you feel completely comfortable and have verified the person's identity through video calls or mutual connections.

Immediately stop communicating and report the user to our safety team. Never send money to someone you've met online, regardless of their story or circumstances.

Watch for these red flags:
  • Stories about emergencies requiring immediate financial help
  • Requests for gift cards or wire transfers
  • Claims of being stranded in a foreign country
  • Offers that seem too good to be true
  • Proposals involving investments or money transfers

While genuine needs may exist, we strongly advise against sending money to people you've met through our platform. Instead, direct them to appropriate social services or community resources.

We employ industry-standard security measures including encryption, secure servers, and strict data access policies. We never share your personal information with other users without your consent.

No. All communications initially go through our secure messaging system. You control if and when to share direct contact information.

You can delete or hide specific information in your profile settings at any time. To completely remove your account and data, visit the Privacy section in your account settings.

Use the "Report" button on any profile or message. Provide specific details about your concern to help our safety team investigate effectively.

Our safety team reviews all reports within 24 hours. If we find violations of our community guidelines, we may warn, suspend, or permanently ban the user. For serious offenses, we may report to appropriate authorities.

When you block someone:
  • They can no longer view your profile or contact you
  • They won't be notified that you've blocked them
  • You won't appear in their search results
  • Previous messages remain in your history for reporting purposes

We encourage:
  • Asking respectful questions about traditions and practices
  • Being open about your own cultural background
  • Respecting religious observances and important dates
  • Understanding that family involvement may vary across cultures

We have zero tolerance for discrimination based on tribe, language, religion, or background. Immediately report any discriminatory behavior, and our team will take appropriate action.

Yes, our safety team includes moderators familiar with various cultural contexts across Zimbabwe to ensure culturally appropriate responses to reports.

  1. Remove yourself from the situation immediately
  2. Contact local authorities if you feel in danger
  3. Notify a friend or family member of your whereabouts
  4. Report the incident to our safety team as soon as possible

  • Express your concerns respectfully but clearly
  • Share safety resources and information
  • Offer to accompany them to meetings or be their check-in contact
  • Encourage them to report any concerning behavior to our safety team

While we're not an emergency service, we prioritize urgent safety reports and can connect users with appropriate local resources when needed.

Still have safety questions?

Can't find the answer you're looking for? Contact our safety team for assistance.

Contact Safety Team

Emergency Safety Line: 0800 123 456 (available 24/7)